Terms & Conditions – In Safe Paws

1. Bookings & Payment

  • All bookings must be confirmed in writing (via email or message).

  • A 50% deposit is required at the time of the booking. The remaining balance is due no later than one day prior to the first day of the sit.

  • Bank Holidays charged at an additional £10 per day.

  • Christmas Day, Boxing Day, and New Year’s Day subject to one 30 minute visit per day charged at £25.

  • Visits are scheduled during the following windows:

    Morning: 6am-11am

    Afternoon: 12pm-3pm

    Evening: 4pm-10pm

2. Cancellations

  • Cancellations made with less than 7 days notice are non-refundable.

  • For early returns, no refund will be given for unused visits.

  • In rare cases , I may need to cancel a booking up to 7 days before the start date. A full refund will be provided in such cases.

3. Keys & Access

  • It is the client’s responsibility to provide access to the property.

  • Keys can be collected and returned by prior arrangement or kept securely on file for repeat bookings (with your permission).

4. Pet Health & Emergencies

  • You must disclose any health issues, behavioural problems, or special requirements.

  • In the event of a medical emergency, I will contact you immediately. If you are unreachable, I will act in the best interest of your cat, including seeking veterinary care.

  • Vet transport can be arranged for an additional fee of £30 per visit.

5. Insurance

  • I hold public liability insurance and am DBS checked.

  • It is recommended that you have your own pet insurance in place.

6. Home Security & Privacy

  • Your privacy and home security are respected at all times.

  • No personal details will be shared with third parties.

  • I will not allow any other person to enter your home during the booking unless discussed and agreed in advance.

7.  Photos & Updates

  • I’ll send you regular photo updates unless you request otherwise.

  • Occasionally I may ask permission to use photos of your pet on social media. This will only be done with your consent

8.  Inclement Weather

  • In cases of extreme weather, visits may be rescheduled or adjusted for safety.

9.  Liability

  • I will take every reasonable precaution to care for your pet and home. However, I cannot be held liable for any unforeseen accidents or events beyond my control.

10. Client Responsibilities

  • Clients must provide enough food, medication, cat litter, and any other supplies needed for the duration of the booking.

  • A suitable cat carrier must be provided in case a vet visit is required.